frequently asked questions

Feeding and treats

My pet is a finicky eater, how can I successfully switch their pet food?
In this situation, we suggest following one or more of the tips below to encourage your pet to eat.

If you are starting to feed your pet a new food, a gradual transition from the current food to a new food helps wean your pet from one food to another.

For dogs, allow 10-20 minutes for your dog to eat, then remove the remaining food and wait to feed your dog until his next meal.

If you are feeding dry pet food, try hand-feeding the kibble from your hand in small portions for the first few feedings, like a treat.

Here are some additional resources that can help you successfully switch your pet’s food:

How To Soften Dry Pet Food

Taste Teaser Recipes

7-Day Transition Plan for Dogs

7-Day Transition Plan for Cats
Should I feed my pet people food or table scraps?

We do not recommend feeding people food or table scraps. Veterinarians strongly believe that feeding pets table scraps or "people" food can lead to excesses or deficiencies of nutrients in your pet's nutrition which over time may lead to health problems for your pet (like obesity). Feeding table scraps or “people” food can also result in a more finicky pet.

Try Our Pet Calorie Converter
What is the best way to treat my pet?
Treating your dog is a great way to bond and show how much you care and love your dog. Dog treats can be used as rewards for good behavior and as part of training.

Shop Science Diet Dog Treats

We also provide low-calorie, restricted-mineral pet treats for pets being fed Prescription Diet foods.

Ask your veterinarian if one of our varieties of is right for your pet.

About Prescription Diet Dog Treats

For cats with food sensitivities and skin conditions

About Prescription Diet Hypo-Treats

For adult cats to support healthy weight loss and weight maintenance.

About Prescription Diet Metabolic Treats
Can I have Hill’s products delivered?

For Prescription Diet products, ask your veterinarian about Hill’s to Home, our home delivery service for therapeutic pet foods.

About Hill’s To Home

For Science Diet products, there are several ways you can order online, including Amazon and Chewy.com. You can also visit your local pet retailer.

Where To Buy Hill’s Pet Foods

About our company

Our Mission is to help enrich and lengthen the special relationship between people and their pets.

We believe all animals from your pet, to the companion animals we care for should be loved and cared for during their lifetimes.

More About Our Mission
Are your dog food or cat food bags recyclable?

Many of our bags are made out of #4 Low-Density Polyethylene (LDPE) plastic — one of the most recycled plastics. LDPE can be turned into all kinds of new things, including construction materials and new packaging. Our plan is to continue the rollout of recyclable packaging across all of our brands and across other parts of the world — just one part of a larger 2025 environmental strategy from our parent company, Colgate-Palmolive.

See Our Sustainability Plan
Are your dog food or cat food bags biodegradable?

No, these bags (and plastics in general) are not designed to be biodegradable. The #4 LDPE plastic used in our bags is designed to be "circular," so that the material can be re-processed into new products and packaging.

More About Our Packaging

Coupons & samples

Where can I find coupons?

A large percentage of promotions and coupons are routed through retailers of our products. Please check with your veterinarian or pet food retailer periodically to see if they have rebates or other promotions available.

See Our Current Special Offers
Why can't I find a promotion on my pet's product?

While we try to offer a variety of promotions to reach as many of our consumers as possible, we do not always have promotions running or coupons available. Be sure to check periodically with your veterinarian or pet food retailer.

See Our Current Special Offers
Do you have samples available to send?

At this time, we do not have samples available. All of our pet foods are covered under a 100% guarantee. This means you can return the pet food to the retailer for a refund or exchange. This way you can try our products with no risk involved. We feel confident that you will be satisfied with our products.

Learn More About Our Guarantee
How do I know my coupon is valid?

Hill's Pet Nutrition does not sell or authorize the sale of, its manufacturer coupons through online auction sites. Consumers purchasing Hill's manufacturer coupons from online auction sites are obtaining such coupons through unauthorized means and likely are obtaining fraudulent coupons. Only Hill's manufacturer coupons obtained directly from the HillsPet.com website or Hill's direct mail offerings are valid for redemption.

See Our Current Special Offers

Nutrition & quality

How do you ensure the quality of Hill’s products?

Hill’s cares deeply about product safety and quality. At Hill’s, we build high levels of safety and quality assurance throughout the product life cycle. In the last 10 years, Hill’s has invested millions of dollars in our facilities, manufacturing practices, and formulas to reduce the risk of food safety issues. Click here

About Our Quality Assurance

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frequently asked questions

Top questions

It looks like my pet’s food is currently out of stock. When will it be available again?

How can I know when my pet’s food will be back in stock?

How can I tell if my pet’s food formulation changed?

How much should I feed my pet?

What is the Hill's Pet Nutrition guarantee?

How do I access Hill’s Pet Nutrition current employment opportunities?

How can I learn more about Hill's pet food, e.g., how it works, the ingredients, calories, etc.?

What's the shelf life of the Hill's food my pet eats? How can I store the food?

What are the differences between your brands?

Feeding and treats

My pet is a finicky eater, how can I successfully switch their pet food?

Should I feed my pet people food or table scraps?

What is the best way to treat my pet?

Can I have Hill’s products delivered?

About our company

Our Mission is to help enrich and lengthen the special relationship between people and their pets.

Are your dog food or cat food bags recyclable?

Are your dog food or cat food bags biodegradable?

Coupons & samples

Where can I find coupons?

Why can't I find a promotion on my pet's product?

Do you have samples available to send?

How do I know my coupon is valid?

Nutrition & quality

How do you ensure the quality of Hill’s products?