Thank you for visiting

To log out and end your session, click "OK"


General Questions - Basic information relating to Hill's and Hill's products

Back

You have questions. We have answers.

Here's where you'll find a wealth of information commonly requested by consumers of Hill's® pet foods - everything from company and product information to storage tips and purchasing. Browse the list below and then contact us if you still have questions.

Top 10 Frequently Asked Questions
Purchasing Hill's® Pet Foods
Feeding and Treating with Hill's® Pet Foods
All About Hill's® Pet Foods
Ingredients and Myths
Pet Care Questions
About Hill's Pet Nutrition
About Our Website 
Coupons 

Top 10 Questions

How much should I feed my pet?

Just as eating amounts vary from person to person, eating amounts vary from pet to pet. Most Hill's® Science Diet® pet foods have a feeding guide on the package to help you determine the proper amount to feed your pet. However, the feeding guide is intended only as a starting point. It's critical to your pet's health that his or her physical condition be monitored regularly and the feeding amount adjusted as needed. To access the suggested feeding guide for the Science Diet brand pet food that you feed your pet, refer to our product selector.

What is the difference between Prescription Diet® and Science Diet® brand pet foods?

Prescription Diet® brand pet foods are formulated to address specific medical conditions that can develop in pets. Science Diet® brand pet foods are formulated to meet the needs of healthy pets during various life stages. Prescription Diet foods are available through your pet's veterinarian, while Science Diet foods are available through your veterinarian and at pet specialty stores, feed stores and some pet grooming facilities. We do not make Science Diet products that serve as substitutions for Prescription Diet products.

Where can I buy Hill's® pet foods?

Prescription Diet® brand pet foods are available at most veterinary clinics and hospitals. If you need to locate a veterinarian in your area, we can help. Prescription Diet® is also available online at veterinary clinics with online stores and PetFoodDirect.com.

Science Diet® brand pet foods are available at most veterinary clinics and hospitals, pet specialty stores, feed stores and some pet grooming facilities. We can help locate a veterinarian or find a retailer near you. Science Diet® foods are also available online from authorized pet stores.

Can I buy Hill's® pet food online? How can I buy Science Diet® brand pet food and have it delivered to my home?

Science Diet® pet foods are available online from authorized online pet stores, not directly through HillsPet.comPrescription Diet® pet foods are available through your veterinarian and online at approved retailers.

In the continental United States, we offer a home delivery service for small quantities of Science Diet®. Simply call Hill's Home Delivery at 1-800-530-4437. 

How can I learn more about my pet's Hill's® pet food - including how it works, the ingredients, etc.?

For all the information about the pet's Science Diet® or Prescription Diet® brand food you feed your pet, visit our Products section.

I've noticed Hill's® pet foods have different prices at different retailers and veterinarians' offices. Is there a standard price? How can I find a lower-priced or more convenient place to buy Hill's foods?

Prescription Diet® foods are available through your pet's veterinarian, while Science Diet® foods are available through your veterinarian and at pet specialty stores, feed stores and some pet grooming facilities. Each of these veterinarians and retailers sets its own price for Hill's pet foods. This usually is based upon a number of factors, including the expenses they incur in purchasing, handling and storing the product, as well as local market competition. Our retailers operate like other retailers you are familiar with in this regard. We can help you find veterinarians and retailers with Hill's® pet foods near you. You can also find our products online, click here to buy now.

What's the shelf life of the Hill's® Science Diet® or Prescription Diet® food my pet eats? How can I store the food?

Shelf life varies by food type. Please refer to the best before date stamped on the bottom of all canned products. The datecode on our plastic bags is located on the left gusset, near the four-digit SKU number, toward the bottom of the bag. The datecode on our medium and large bags will be located on the top of the bag, generally the front flap. The information below details the shelf life and storing methods for canned and dry foods.

Storing Hill's® canned food

We do not recommend freezing your pet's foods. Freezing canned pet food dramatically changes the texture of products and may adversely affect palatability.

Your pet's feeding bowl should be emptied of moist or moistened food not consumed by the pet within four hours if the ambient temperature is above 50 degrees Fahrenheit.

Prior to opening, store cans in a place where the temperature is between 50-100 degrees Fahrenheit. We do not suggest storing your pet's food in an uncontrolled environment such as a garage or outdoors.

After opening, canned products should be covered and stored in a refrigerator at 40 to 45 degrees Fahrenheit. In general, refrigerated canned foods should be used within five to seven days after opening. Canned products with high amounts of rice often have separation of water from the other canned product (free water will be seen at the bottom or around the side of the can) within a few days. This separation of water is called syneresis and does not change the nutritional characteristics of the food, but will affect food texture and possibly palatability. Since freezing dramatically changes the texture of canned products and adversely effects palatability, freezing canned pet food is not recommended either before or after opening.

Storing Hill's® dry food

We do not recommend freezing your pet's foods. Freezing dry food may attract moisture, resulting in mold.

Dry food can be left in the feeding bowl indefinitely if the bowl is kept in an area that is cool, out of direct sunlight and not subject to contamination by insects and vermin.

Store the bag of food in a cool and dry environment. It is best to store the bag off the floor to reduce potential infestation. The food will retain its best flavor if stored in the original bag. We do not suggest storing your pet's food in an uncontrolled environment such as a garage or outdoors.

Is my pet's food available in dry, canned and treat versions?

To see all the available options for your pet's food, use our online product selector.

How many calories are in Hill's® pet foods?

Calories vary from one product to another because each is designed for specific life stages and lifestyles. The calorie content for each of our foods is included in our online product selector.

Is it okay to feed my pet table scraps or "people" food?

We agree with veterinarians who strongly believe that feeding pets table scraps or "people" food can lead to excesses or deficiencies of nutrients in your pet's diet which over time may result in health problems. Therefore, we do not recommend feeding any food other than Science Diet® or Prescription Diet® food, unless your veterinarian recommends otherwise. If you are interested in treating your pet, try feeding a few kibbles, a small spoon of canned food or use your pet's food to make a homemade treat.

Here are some approved, low-calorie treats for healthy pets or pets that are on a weight-loss formula:

Pets fed Science Diet® foods:

1/4 cup of carrots - 17 calories
1/4 cup of green beans - 9 calories
1/4 apple - 12 calories

Pets fed Prescription Diet® r/d® or w/d® weight loss foods:

1/4 cup of carrots - 17 calories
1/4 cup of green beans - 9 calories
1/4 apple - 12 calories
1 - Hill's® Prescription Diet® Canine Treat - 13 calories
10 kibbles of Prescription Diet® r/d® Canine dry - 4 calories
10 kibbles of Prescription Diet® r/d® Feline dry - 6 calories