General Questions - Purchasing Hill's® Pet Foods
Where can I find coupons?
A large percentage of promotions and coupons are routed through retailers of our products. Please check with your veterinarian or pet food retailer periodically to see if they have rebates or other promotions available. You will also find promotions available from time to time on HillsPet.com/SpecialOffers. Additionally, we frequently highlight our special offers at www.Facebook.com/HillsPetUS and within our Pet Chat newsletter, which you can sign up for at HillsPet.com/PetChat.
Why can’t I find a promotion on my pet’s product?
We try to offer a variety of promotions to reach as many of our consumers as possible. So be sure to check regularly with your veterinarian or pet food retailer in addition to our HillsPet.com/SpecialOffers page.
How do I know my coupon is valid?
Hill's Pet Nutrition does not sell, or authorize the sale of, its manufacturer coupons through online auction sites such as eBay®, Craig'slist®, etc. Consumers purchasing Hill's manufacturer coupons from online auction websites are obtaining such coupons through unauthorized means and likely are obtaining fraudulent coupons. Only Hill's manufacturer coupons obtained directly from the HillsPet.com website or Hill's own direct mail offerings are valid for redemption.
If you have questions about Hill's® product coupons, please call Hill's Consumer Affairs Department at 1-800-445-5777.
I wasn’t able to print an online coupon. How can I get it?
We’re sorry for the technical difficulties! Please let us know which coupon you were unable to print so we can help by sending us an email at HillsPet.com/ContactUs or by calling 1-800-445-5777 from 8 a.m. - 5 p.m. CST, Monday-Friday.
We also encourage you to review the following trouble shooting tips to prevent future printing issues from our website.
- You may not have permission to download programs on your computer or you are using software that blocks the installation.
If you are trying to print coupons at work or from a computer at a library, Internet café, or university, you may not have permission to download and install programs onto the computer you are using. This may be true even if you've downloaded and installed other files. Contact your network administrator for more information. If you have a home computer, you may find it easier to access our coupons there.
You might also be running software that prevents installation on your computer. Please make sure to turn off any anti-virus software or any anti-spyware or adware software. While we have attempted to work with most of the major publishers of such software to ensure that our Coupon Printer is not blocked, there may be programs that block the installation, or put up a warning that you are about to install a program. You should choose to allow the installation.
- The security settings in your browser are set too high
If you receive warnings or errors that an attempt to install and ActiveX control (Internet Explorer) or a plug-in was blocked, or are asked for permission to install a program, you may need to change your browser's security settings to allow installation of these types of controls. Also, make sure to click the appropriate buttons in any dialog boxes that appear to allow the installation. Modern browsers make you jump through a few hoops to install plug-ins, but it's worth it!
- Your operating system or browser is incompatible
Coupon printing is currently supported on Windows Operating Systems Vista, XP, and 2000 when used with Internet Explorer 6+, FireFox 1+, Netscape 8+, and most MSN and AOL browsers.
If you are unable to print when using an MSN, AOL, or CompuServe browser, please try printing your coupon using Internet Explorer 6+.
Coupon printing is currently supported on Macintosh OSX 10.3 or higher when used with Safari 2+ and FireFox 2+. Coupon printing is not supported on Linux or WebTV.
- You did not install the Coupon Printer
In order to print Digital FSI coupons, you need to download and install the Coupon Printer. It's free, safe and easy to use. It does not install any form of spyware or adware or collect any personal information about you. Once it has been downloaded and installed, a process that only takes a few seconds, you will be able to print coupons from our site and from emails you might receive.
- You don't have a default printer or your printer isn't ready
You must have a default printer selected for your computer, and it must be a real, paper-based printer, not a virtual fax machine or file printer or PDF creator. Follow the instructions that came with your computer for setting up your printer. Also make sure your printer is turned on, loaded with paper, has enough toner or ink, etc. If your printer is a multi-function device (print, fax, copy, scan), please make sure the default printer is the print function, not the fax function.