| Help and Frequently Asked Questions |
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| General Questions |
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| What is VetMedCenter.com? |
VetMedCenter.com is a Web site that serves as a single point of access for veterinary professionals to comprehensive animal health information, reference materials, clinical databases and news. Our respected 60+ member editorial board, representing 27 different veterinary specialties, ensures that the information provided by VetMedCenter.com is up-to-date, impartial and credible.
VetMedCenter.com also serves as an information resource for pet owners. Preventive health information and articles pertaining to non-medical issues provide pet owners with basic principles of pet care. Medical content has been repurposed for pet owners interested in pet health issues, creating a valuable resource for client education.
VetMedCenter.com is committed to strengthening and enhancing the veterinarian-client-pet relationship. |
| Search Help |
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| How do I search the site for the information I need? |
Click on Medical Search. The Medical Search page gives you six different search options: a keyword search, an image search, a document browse, an image browse, a subject query and a drug formulary search. Choose a search option, enter the information youâ¬"re looking for, and weâ¬"ll search our entire site for resources related to your query.
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| Why can't I find an article I previously located? |
| Make sure that you are using keywords from the article that youâ¬"d like to retrieve. If you still cannot find the article you need, it may be unavailable. We regularly update our content to provide the widest range of animal health care resources and keep up to date on the latest developments in veterinary medicine. |
| Registration, Personalization and Account Info |
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| How do I register with VetMedCenter.com? |
Registering with VetMedCenter.com is easy. Just click Register and follow the instructions.
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| Why should I register? |
Registering gives you complete access to VetMedCenter.com's animal health care resources -- including The Five Minute Veterinary Consult, our regularly updated formulary, case studies, a diagnostic image database, article reviews, and more.
Registering also allows you to personalize your VetMedCenter.com homepage to feature news and information that's particularly relevant to your practice and professional interests.
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| What do I do if I forget my password? |
If you've forgotten your password or user name, click here for Login Help and follow the instructions.
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| How do I update my account information? |
To make changes to your account information click Account Info and follow the instructions.
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| How do I personalize my VetMedCenter.com homepage? |
To personalize your VetMedCenter.com homepage, just fill in and submit a Personalization Form.
Only registered users can activate the personalization service. If you need to register with VetMedCenter.com, please click Register and follow the instructions.
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| Why should I personalize my VetMedCenter.com homepage? |
Personalizing lets you put your practice and professional interests at the forefront. Every time you visit your personalized VetMedCenter.com homepage, you'll find a collection of articles customized to your preferences, including specialty reviews and practice enhancement strategies.
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| How do I update my personalization preferences? |
| To make changes to your personalization preferences, click Update Personalization Form to retrieve your current selections. Click the field(s) that you'd like to update, then click submit to save your new preferences. |
| Browser Requirements |
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| What do I need to get connected? |
To connect with VetMedCenter.com, you'll need a personal computer with a current browser (Microsoft Internet Explorer 4.x or Netscape Navigator 4.x, or higher versions of either) plus an Internet connection through any Internet Service Provider (ISP).
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| Can I use my AOL account? |
Yes. To make full use of VetMedCenter.com's features, however, you need the most current version of the AOL 4.0 browser. Older versions may not support advanced features.
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| What screen resolution is necessary? |
| To avoid cropping and scrolling problems, set your screen area to 800x600. |
| Security and Privacy |
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| What information do we collect? How do we use it? |
Your privacy is important to us. The only user information that we gather from all site visits is general, non-identifying information, such as domain name, service provider, type of operating system/browser and pages accessed. If you choose to become a registered user of our site and gain access to the wide range of information and services available from VetMedCenter.com, we will collect additional information, such as your name and email address, as volunteered by you.
We use non-identifying information and site usage traffic patterns to better design our Web site. We share such information with sponsors and advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our Web site, or that Y number of veterinary professionals filled out our registration form, but this information would not disclose anything that could be used to identify you individually. From time to time, we may use your information to notify you about important functionality changes to our Web site, new VetMedCenter.com services, and special offers we think would be of particular interest to you. We will always give you the opportunity to opt-in or to opt-out of receiving such direct promotional communications.
For more details, please see our Privacy Policy.
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| Is the information I provide secure? |
VetMedCenter.com is committed to taking all reasonable steps to protect the personally identifying information that you provide. In order to prevent unauthorized access, maintain data accuracy and assure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use industry-standard encryption technologies when receiving or transferring sensitive data such as credit card or personally identifying information.
For more details, please see our Privacy Policy.
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