General Questions - Purchasing Hill's® Pet Foods
Purchasing Hill's® Pet Foods
Can I buy Hill's® pet foods online?
Where can I buy Hill's® Prescription Diet® brand pet food?
Where can I buy Science Diet® brand pet food?
Science Diet brand pet foods are available at most veterinary clinics and hospitals, pet specialty stores, feed stores and some pet grooming facilities. We can help locate a veterinarian or find a retailer near you. Science Diet foods are also available online from authorized pet stores.
Why is Prescription Diet® brand pet food sold only from veterinarians?
Prescription Diet brand pet foods are specially formulated to address certain health conditions that can develop in pets. Veterinarians are trained medical experts who care about their patients. For this reason, it's important to us that a veterinarian remains involved in your pet's continual care and nutritional management. If a pet's medical condition develops or changes over time, veterinarians can address the condition and any concerns. Prescription Diet® is also available online at veterinary clinics with online stores and PetFoodDirect.com. If you choose PetFoodDirect.com, they will contact your veterinarian to confirm the product recommendation and request authorization from your veterinarian to purchase online through PetFoodDirect.com.
Is there a standard price? How can I find a lower-priced or more convenient place to buy Hill's® pet foods?
Prescription Diet® pet foods are available through your pet's veterinarian and approved online retailers, while Science Diet® pet foods are available through your veterinarian and at pet specialty stores, feed stores and some pet grooming facilities. Each of these veterinarians and retailers sets its own price for Hill's pet foods. This usually is based upon a number of factors, including the expenses they incur in purchasing, handling and storing the product, as well as local market competition. Our retailers operate like other retailers you are familiar with in this regard. To find veterinarians and retailers with Hill's pet foods near you, we can help.
Are Hill's® pet foods guaranteed?
All Hill's pet foods are marked with our guarantee. If you are not satisfied with Science Diet® and Ideal Balance™ pet food products for any reason, simply return the unused portion to the place of purchase for a refund or replacement.
We guarantee Prescription Diet® brand pet food for quality, consistency and palatability. If you are not completely satisfied with any purchases for these reasons, simply return the unused portion to your veterinarian for a refund or replacement.